Refund & Cancellation Policy

How Our Orders Work

ThinkCarry supplies custom-branded corporate merchandise made to order in bulk, starting from 25 pieces. Because most items are personalised with your logo and produced specifically for you, this policy differs from a standard consumer returns process. It applies to the business orders we confirm through our quote-and-approval flow.

There is no online checkout or on-site charge. Orders proceed only after you approve a written quote and, where branding is involved, a sample.

Cancelling an Order

You may cancel an order before production and branding begin. To cancel, contact us as early as possible at info@thinkcarry.store or +91 99991 98272 with your order details.

Once we have started sourcing, producing or branding your order, cancellation is limited because materials and customisation have been committed on your behalf.

• Before production or branding starts: you may cancel and any advance is refundable, less any costs already incurred on your behalf such as artwork or sample charges
• After production or branding has started: the order generally cannot be cancelled, and advances or deposits are applied against work already done

Advances and Deposits

Advances or deposits are collected to secure production of bulk and custom orders. If you cancel before production begins, we refund the advance after deducting any documented costs already incurred. Once production is underway, the advance is applied to the cost of the goods and services provided.

Custom-Branded Goods

Items that carry your logo or other personalisation are made specifically for you and cannot be resold. For this reason, custom-branded goods are non-cancellable and non-returnable once they are in production, except where they have a manufacturing defect or a branding error caused by us.

Defects and Branding Errors

We quality-check every batch before dispatch. If products arrive with a genuine manufacturing defect, or if the branding differs from the sample and specification you approved because of an error on our part, we will put it right.

• We will repair, remake or replace the affected pieces, or
• Where a remake is not practical, we will refund the value of the affected pieces

Inspection and Claim Timelines

Please inspect your delivery promptly and report any defect or branding error within 7 business days of receipt, with photographs and your order details. Reporting quickly helps us verify the issue and arrange a remake or refund without delay.

We review each claim against the approved sample and specification. Claims raised after this window, or relating to artwork or specifications you approved, may not be eligible.

How Approved Refunds Are Paid

Where a refund is approved, we process it to your original payment method. Refunds are typically completed within 7 to 10 business days of approval, though the time for the amount to reflect in your account depends on your bank or payment provider.

How to Raise a Claim

To cancel an order or raise a defect or branding claim, contact us with your order number, a description of the issue and supporting photographs. We will acknowledge your request and guide you through the next steps.

• Email: info@thinkcarry.store
• Phone: +91 99991 98272
• Address: A14 Building, Inderlok, New Delhi 110035